Responsible Gaming at jany9

1 Our Commitment to Player Welfare

jany9 believes that online gaming should be an enjoyable leisure activity — one that enhances entertainment rather than causing distress. As Bangladesh's trusted online casino and sports betting platform, we take our responsibility to players seriously and have invested in a range of tools, policies, and staff training programmes to ensure that every player can engage with jany9 in a safe and informed manner.

Responsible gaming at jany9 is not a tick-box exercise. It is a set of genuine commitments that inform how the platform is designed, how promotions are structured, and how support staff are trained to respond when a player reaches out for help. We regularly review our player welfare measures to ensure they remain effective and up to date.

Our core responsible gaming principles are:

• Gaming should be entertaining, not a source of income or financial stress
• Players should always be fully informed about the odds and risks involved
• Every player deserves access to tools that help them stay in control
• Players who show signs of problem gambling deserve compassionate, non-judgmental support
• Minors must be protected from accessing gambling services under all circumstances

If at any point you feel that your gaming behaviour is no longer within your control, jany9 urges you to make use of the tools described on this page or to contact our support team immediately at [email protected]. Help is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

2 18+ Age Restriction Policy

jany9 enforces a strict minimum age requirement of 18 years for all players. This is a firm, non-negotiable policy that applies to every product and feature on the platform — casino games, live dealer tables, cricket and sports betting, crash games, slots, fishing games, and all bonus programmes.

Age Verification at Registration

All new jany9 accounts are required to provide a date of birth at the point of registration. Before any withdrawal can be processed, players must complete our Know Your Customer (KYC) verification process, which includes submission of a valid government-issued identity document such as a Bangladesh National Identity Card (NID) or passport. Date of birth is verified against the submitted document. Any account found to belong to a person under 18 will be immediately and permanently closed.

Parental Controls and Device Sharing

If you share a device with children or young persons, jany9 strongly recommends taking the following precautions:

• Never save your jany9 login credentials on a shared device
• Always log out of your jany9 account when you are not actively using it
• Enable device-level parental control software to restrict access to gambling websites
• Keep your account password confidential — never share it with anyone, including family members

Third-party parental control tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link are available and can be configured to block access to online gambling platforms on shared devices.

3 Deposit Limits & Spending Controls

One of the most effective ways to keep gaming within a healthy budget is to set deposit limits before you start playing. jany9 provides flexible deposit limit controls that you can configure directly from your account settings at any time.

Available Limit Types

• Daily Deposit Limit: A maximum amount in Bangladeshi Taka (৳) that can be deposited within any 24-hour period
• Weekly Deposit Limit: A maximum amount that can be deposited across any rolling 7-day window
• Monthly Deposit Limit: A maximum amount that can be deposited across any rolling 30-day window

How Limit Changes Work

Deposit limit reductions take effect immediately and cannot be overridden. This ensures that a decision made during a calm, rational moment is protected against impulsive behaviour during a gaming session. Deposit limit increases, by contrast, are subject to a mandatory 7-day waiting period before the new higher limit becomes active. This cooling-off period gives you time to reconsider whether an increase is genuinely appropriate.

Setting Your Limits

4 Time-Out & Session Controls

Time management is a critical component of responsible gaming. jany9 provides several tools to help you monitor and control how much time you spend on the platform, whether during a single session or over a longer period.

Session Duration Limits

You can set a maximum session duration that will trigger an automatic notification — or a forced logout — when the time limit is reached. Session limits can be set as short as 30 minutes or as long as 8 hours. This feature is particularly valuable for players who enjoy extended cricket betting sessions during BPL, IPL, or ICC T20 World Cup tournaments, where match schedules can span many hours.

Reality Check Reminders

Reality check pop-ups appear at your chosen interval during an active session. Each reminder displays:

• Total time spent gaming in the current session
• Net win or loss for the session in Bangladeshi Taka (৳)
• An option to continue playing or end the session immediately

These prompts are designed to break the immersive flow of gaming and give you a moment of clear-headed reflection before deciding to continue.

Short-Term Time-Out

A time-out is a short-term break from all gaming activity on jany9. You can activate a time-out for any of the following periods:

• 24 hours
• 7 days
• 30 days

During a time-out your account remains registered, but all game access, deposits, bonus redemptions, and promotional participation are suspended for the full duration of the chosen period. Time-outs cannot be cancelled early. If you require a longer break, please consider the self-exclusion option described in Section 5.

5 Self-Exclusion Programme

Self-exclusion is a formal arrangement through which a player requests that jany9 prevent them from accessing their account for an extended period. It is the strongest responsible gaming tool available on the platform and is intended for players who feel that gambling has become a serious problem in their lives.

Self-Exclusion Periods

• 6 Months — Suitable for players seeking a substantial break to reassess their relationship with gambling
• 1 Year — An extended period allowing significant lifestyle adjustment and recovery support
• 2 Years — A long-term commitment appropriate for players with established problem gambling patterns
• Permanent Closure — Irreversible account closure for players who wish to stop gambling indefinitely

What Happens During Self-Exclusion

From the moment a self-exclusion request is processed by jany9, the following actions are taken automatically:

• Your account is locked and all login attempts are refused
• All promotional and marketing communications are immediately suspended
• Any pending bonus offers are cancelled
• Your account balance remains safe and withdrawable to your registered payment method (bKash, Nagad, Rocket, or bank account) upon request
• Re-registration attempts using the same personal details are detected and refused

Requesting Self-Exclusion

To initiate self-exclusion, contact the jany9 support team at [email protected] with the subject line "Self-Exclusion Request" and include your full name, registered email address, and preferred exclusion period. Your request will be processed within 24 hours. You may also request self-exclusion directly through your account settings under the Responsible Gaming section.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. jany9 encourages all players to periodically reflect on their gaming behaviour using the self-assessment checklist below. If several of these statements feel familiar, it may be time to use one of our responsible gaming tools or to seek external support.

Ticking even one or two of the boxes above does not automatically indicate a serious problem, but it is a prompt worth taking seriously. The more items that apply to your situation, the more strongly jany9 recommends reaching out for support. All conversations with our responsible gaming support team are handled with complete confidentiality.

7 Support Resources & Helplines

jany9 encourages players who are concerned about their gambling behaviour to seek support from qualified professionals and established organisations. The following organisations provide confidential gambling support services relevant to players in Bangladesh and internationally:

International Support Organisations

• Gamblers Anonymous (GA): A global peer-support fellowship for people with gambling problems, following a 12-step recovery programme. GA meetings and online resources are available in multiple languages. Website: www.gamblersanonymous.org
• GamCare: A leading provider of information, advice, support, and free counselling for people affected by problem gambling. Online chat and telephone support available. Website: www.gamcare.org.uk
• BeGambleAware: Provides free, confidential support and information about safer gambling practices and treatment pathways for problem gamblers. Website: www.begambleaware.org
• Gambling Therapy: A free online service offering practical advice and emotional support to people affected by problem gambling, including those in South Asia. Website: www.gamblingtherapy.org

Mental Health Support in Bangladesh

Players in Bangladesh who need to speak with a mental health professional are encouraged to contact the National Mental Health Helpline operated by the Directorate General of Health Services (DGHS) or to visit a licensed psychiatrist at a major public hospital such as Dhaka Medical College Hospital, Chittagong Medical College Hospital, or Sylhet MAG Osmani Medical College Hospital. Counselling services are also available at NIMH (National Institute of Mental Health) in Dhaka.

Talking to Family

For many people affected by problem gambling in Bangladesh, talking to a trusted family member — a parent, spouse, or sibling — is the most accessible first step. If gambling has affected your financial situation, being open with your family allows them to provide practical support and to help create an environment less conducive to impulsive gambling behaviour. jany9 supports the involvement of family members in recovery where the player consents.

8 Contacting jany9 Support

If you have any concerns about your own gambling behaviour or that of someone you know who uses jany9, our support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled by trained staff with sensitivity and complete confidentiality.

You can reach the jany9 responsible gaming support team by emailing [email protected] with the subject line "Responsible Gaming" or by using the live chat feature within your logged-in account dashboard. When contacting us, please include your registered email address so we can locate your account quickly and act on your request without delay.

You can also review our related policies for further information: our Terms & Conditions contain the full legal framework governing account suspension and closure, our Privacy Policy explains how your data is handled during any responsible gaming process, and our FAQ page answers common questions about account settings and player protection tools.