jany9 Privacy Policy
How We Protect Your Personal Data

1 Information We Collect

jany9 collects personal information from you directly when you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the platform. We also collect certain technical information automatically as you browse and use the site. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a jany9 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Bangladeshi mobile phone number
• Username and encrypted password
• Preferred language and currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and prevent fraud, we may request and collect copies of the following identity documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (biographical data page)
• Birth registration certificate
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method (screenshot of bKash, Nagad, Rocket, or Upay account in your name)

Submission of KYC documents is required before any withdrawal can be processed and may be requested at any time at jany9's discretion for account security or compliance purposes.

1.3 Transaction and Financial Data

We maintain records of all financial activity on your jany9 account, including deposit amounts and timestamps, withdrawal requests and statuses, payment method details (mobile wallet numbers and bank account identifiers, but not full card numbers), bonus credits awarded and wagering progress, and game results that affect your account balance.

1.4 Technical and Usage Data

When you visit and use jany9, our servers automatically record the following technical data:

1.5 Communications Data

When you contact jany9 support via email, live chat, or any other channel, we retain records of those communications including the content of your messages and any attachments. This data is used to resolve your query, maintain a service history, and improve our support quality.

2 How We Use Your Data

jany9 uses the personal data described in Section 1 for the following specific purposes. We process your data only where we have a legitimate basis for doing so — either because processing is necessary to perform our contract with you, because we have a legal obligation to process certain data, or because we have a legitimate business interest that does not override your rights.

2.1 Account Management and Service Delivery

Your registration and account data is used to:

• Create, maintain, and authenticate your jany9 account
• Process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and local bank transfers
• Apply bonuses, promotional credits, and loyalty rewards to your account
• Provide access to all games and betting markets available on jany9
• Deliver account notifications, security alerts, and transaction confirmations

2.2 Identity Verification and Fraud Prevention

KYC documents and transaction data are used to verify your identity, confirm you meet the 18+ age requirement, detect and prevent fraudulent activity, monitor for money laundering or suspicious betting patterns, and comply with our internal anti-fraud policies. Where fraud is suspected, relevant data may be shared with payment providers or law enforcement as described in Section 3.

2.3 Responsible Gaming Monitoring

Session data, betting history, and account activity are analysed to identify patterns that may indicate problem gambling behaviour. This processing is carried out in the interest of player welfare and underpins our responsible gaming tools including deposit limits, session timers, reality checks, and self-exclusion. More detail on these tools is available on our Responsible Gaming page.

2.4 Customer Support

Communications data and account history are used by our support team to resolve queries, investigate disputes, and improve the quality of the assistance we provide. Support interactions may be monitored or reviewed for quality assurance purposes.

2.5 Platform Improvement and Analytics

Aggregated, anonymised usage data helps us understand how players navigate jany9, which games and features are most popular, and where the platform experience can be improved. This analytics processing does not identify individual players.

2.6 Promotional Communications

If you have opted in to receive promotional communications from jany9, we may use your email address or mobile number to send information about bonuses, seasonal promotions (such as Eid or Pohela Boishakh special offers), new game releases, and betting market highlights. You may opt out of promotional communications at any time by contacting [email protected] or using the unsubscribe option included in every promotional message.

3 Data Sharing & Disclosure

jany9 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may, however, share your data with a limited set of third parties where it is necessary to operate the platform or fulfil a legal obligation. All third-party data sharing arrangements are governed by data processing agreements that require those parties to treat your information with the same level of care that jany9 applies.

3.1 Payment Service Providers

To process deposits and withdrawals, jany9 shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other local financial institutions. The data shared is limited to what is strictly required to execute the transaction — typically your registered mobile number, transaction reference, and amount in Bangladeshi Taka (৳).

3.2 Game Content Providers

jany9 hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your name, NID, or contact details.

3.3 Fraud Prevention and Compliance Partners

jany9 works with third-party fraud detection and KYC verification service providers. These partners process identity verification data on our behalf under strict contractual data protection obligations. In cases of suspected money laundering, fraud, or other criminal activity, jany9 may disclose account and transaction data to relevant law enforcement agencies or financial intelligence units without prior notice to the account holder.

3.4 Legal and Regulatory Disclosure

jany9 may disclose your personal data without your consent where required to do so by applicable law, court order, or regulatory demand. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will document the disclosure in our internal compliance records.

4 Cookies & Tracking Technologies

jany9 uses cookies and similar tracking technologies to operate the platform, authenticate your session, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Categories of Cookies Used

4.2 Managing Your Cookie Preferences

You may control or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your jany9 account, as these cookies are essential to the authentication process. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and the Samsung Internet browser commonly used on Android devices in Bangladesh.

4.3 No Third-Party Advertising Cookies

jany9 does not deploy third-party advertising or retargeting cookies on the platform. No advertising networks receive data about your jany9 browsing activity for the purpose of serving you targeted advertisements on other websites.

5 Data Security & Storage

jany9 applies a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include but are not limited to the following:

• SSL/TLS Encryption: All data in transit between your device and jany9 servers is encrypted using TLS 1.2 or higher.
• Encrypted Data Storage: Sensitive fields including passwords, identity documents, and payment identifiers are stored using strong encryption at rest.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Employees are granted only the minimum permissions required to perform their role.
• Two-Factor Authentication: jany9 supports 2FA for all player accounts and requires it for all internal administrative accounts.
• Security Monitoring: Our infrastructure is monitored continuously for anomalous activity. Automated alerts trigger investigation of any unusual login pattern, bulk data access, or abnormal transaction behaviour.
• Vulnerability Management: jany9 conducts regular security assessments and promptly patches identified vulnerabilities in our platform and supporting infrastructure.

5.1 Data Retention

jany9 retains your personal data for as long as your account remains active and for a defined period following account closure. The retention periods applied to different data categories are as follows:

• Account and registration data: retained for the lifetime of the account plus 5 years following permanent closure
• Transaction records: retained for 7 years from the date of the transaction in accordance with financial record-keeping obligations
• KYC documents: retained for 5 years following the last use of the document for verification purposes
• Support communications: retained for 3 years from the date of the last interaction
• Technical and usage logs: retained for 13 months on a rolling basis

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

5.2 Data Breach Response

In the event of a personal data breach that poses a risk to affected players, jany9 will notify impacted account holders as promptly as possible via their registered email address. Notification will include a description of what data was affected, what steps jany9 has taken to contain the breach, and what actions you should consider taking to protect yourself.

6 Your Data Rights

As a jany9 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a clear description of your request. We aim to respond to all data rights requests within 30 days.

6.1 Right of Access

You have the right to request a copy of the personal data jany9 holds about you. We will provide this in a structured, readable format. We may ask you to verify your identity before fulfilling an access request to ensure data is not disclosed to an unauthorised party.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For certain fields — such as your legal name or date of birth — you will be required to provide supporting documentation before the change is applied.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where data has been processed unlawfully. Note that the right to erasure does not apply where jany9 is required to retain data to comply with a legal obligation — for example, transaction records subject to financial record-keeping requirements cannot be deleted on request during the applicable retention period.

6.4 Right to Restrict Processing

In certain circumstances, you may request that jany9 restrict how your data is processed — for example, while the accuracy of data you have disputed is being verified. During any restriction period, jany9 will continue to store your data but will not actively process it for purposes beyond storage and legal compliance.

6.5 Right to Object to Marketing

You have an absolute right to object to your personal data being used for direct marketing at any time. To stop receiving promotional communications from jany9, email [email protected] or use the unsubscribe link included in any promotional message. Opt-out requests are processed within 5 business days.

7 Third-Party Services

The jany9 platform integrates with third-party service providers to deliver certain features. While jany9 takes steps to ensure that all integrated third parties maintain adequate data protection standards, we are not responsible for the privacy practices of external services. This section describes the main categories of third-party integrations and their data implications.

7.1 Game Studio APIs

Live casino games, slot machines, crash games, and fishing games on jany9 are delivered via APIs provided by licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, a session token and anonymised player reference are passed to the game server. Game studios do not receive personally identifiable information such as your name, NID, or contact details. Game result data is returned to jany9 to update your account balance in real time.

7.2 Payment Gateway Integrations

Deposit and withdrawal flows involve direct integration with the APIs of bKash, Nagad, Rocket, Upay, and local bank partners. These providers process payment data subject to their own privacy policies and the financial regulations applicable to licensed payment service providers operating in Bangladesh. jany9 is not responsible for data processing by these providers once data has been transmitted to their systems for transaction execution.

7.3 Analytics Services

jany9 may use internal analytics tooling to measure platform performance and user engagement. Where any third-party analytics library is used, it is configured to anonymise IP addresses and prevent cross-site tracking. No analytics provider receives data that can identify you as an individual jany9 player.

7.4 Links to Other Pages

jany9 does not include links to external third-party websites in its main navigation or content areas. If any informational reference to an external service is ever included in jany9 content, please be aware that jany9 has no control over the privacy practices of those external sites and accepts no responsibility for them.

8 Policy Updates & Contact

jany9 reviews this Privacy Policy periodically and updates it when our data processing practices change, when new features are introduced to the platform, or when applicable legal requirements evolve. The effective date shown at the top of this page and in the hero section will be updated whenever a meaningful change is made.

For material changes that significantly affect how your data is used, jany9 will notify registered players via their registered email address at least 14 days before the new policy takes effect. Continued use of jany9 after the effective date of a revised policy constitutes your acceptance of the updated terms.

8.1 How to Contact Us About Privacy

For any question, concern, or request related to this Privacy Policy or the personal data jany9 holds about you, please contact our team using the details below. Do not share sensitive account credentials in any privacy enquiry — our team will never ask for your password.

For formal data rights requests under Section 6 of this policy, please include your full name, registered email address, account username, and a clear description of the right you wish to exercise. We may request additional identity verification before fulfilling any data access, rectification, or erasure request.

This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions of this policy are available upon request by contacting [email protected].